Infor CPQ for a Global Engineered Piping Manufacturer
End-to-end deployment of Infor Enterprise Quoting and Configurator for a NASDAQ-listed manufacturer's Middle East operations — with a custom bi-directional SyteLine ERP integration that transformed regional quoting and order management.
A NASDAQ-Listed Leader in Engineered Piping Systems
Our client is a globally recognised manufacturer of pre-insulated piping systems, headquartered in the United States with production facilities spanning North America, the Middle East, and South Asia. Their catalogue covers district energy, industrial, cryogenic, and specialty applications — serving customers across oil & gas, mining, nuclear, pharmaceutical, and infrastructure sectors. The company holds ISO 9001, ISO 14001, and ISO 45001 certifications.
Broad product range
Pre-insulated systems covering temperatures from cryogenic to over 1,200°F across insulation technologies and jacket materials
Global footprint
Ten manufacturing facilities across North America, the Middle East, and South Asia
Diverse sectors
District energy, oil & gas, mining, nuclear, pharmaceutical, and chemical applications
Regional operations
Active manufacturing and sales in UAE, Saudi Arabia, and Egypt serving large-scale infrastructure projects
Engineering Complexity at Regional Scale
The regional sales team handled highly technical piping specifications across district energy, industrial, and specialty projects. With a catalogue spanning dozens of insulation systems — each configurable by pipe diameter, insulation type, jacket material, temperature rating, and end fittings — producing accurate, commercially sound quotes in a competitive market was slow and error-prone.
Configuration complexity
A large matrix of product combinations, each with strict technical constraints verified by hand for every quote
Disconnected ERP
Pricing and inventory data in SyteLine had no live link to the quoting process, requiring manual lookups and reconciliation
Slow turnaround
Customers waited days for quotes on configurations that should take minutes to produce
Re-entry risk
Approved quotes were typed into SyteLine separately, introducing mistakes and delaying order release to the factory floor
Enterprise Quoting and Configurator — Tailored to the Catalogue
Infor CPQ was deployed as the enterprise quoting platform for the region. The full product range was modelled within CPQ's constraint engine — encoding all technical rules, material specifications, and valid combinations — so every quote produced is correct by construction, without requiring engineering sign-off on standard configurations.
Constraint engine
Technical rules built into CPQ enforce correct combinations across the catalogue — invalid configurations cannot be submitted
Automated BOM
Each quote instantly generates an accurate bill of materials, removing the need for manual engineering review on standard products
Guided selling
Sales engineers are walked through selection with contextual prompts, reducing configuration time and shortening onboarding
Quote output
Branded PDF proposals generated in one click — no formatting, no post-processing, ready to send
Bi-Directional SyteLine Integration
A custom integration was built between Infor CPQ and the client's SyteLine ERP. Data flows both ways — live pricing and stock levels from SyteLine feed into the configurator at point of quoting, while approved quotes push into SyteLine as sales orders, closing the loop between the sales desk and the factory floor without any re-keying.
Live pricing
Current cost and list prices from SyteLine display in CPQ — every quote reflects real margins and exchange rates
Stock and lead-time
Inventory levels and production schedules are visible during configuration, so delivery commitments are grounded in fact
Customer records
Existing SyteLine accounts are available in CPQ, removing duplicate data across systems
Order creation
Approved quotes become SyteLine sales orders in a single step — no re-entry, no reconciliation, no delay
Measurable Impact Across the Business
The implementation delivered tangible improvements in sales efficiency, order accuracy, and customer responsiveness across the region.
Dramatically Faster Quoting
Complex piping configurations that previously took days are now completed in hours — with full technical validation built into every step.
Zero Manual Re-Entry
Approved quotes flow directly into SyteLine as sales orders. Duplicate data entry between quoting and ERP was eliminated entirely.
Live ERP Data at Point of Sale
Real-time pricing, inventory, and lead-time from SyteLine surfaces in the configurator — enabling accurate commitments before the quote leaves the desk.
Technically Valid Quotes — Every Time
Constraint-based rules enforce the client's specifications automatically, so every configuration meets requirements before it reaches the customer.
Professional Proposal Output
Branded quotation documents are generated in one click — consistent and ready to deliver, with no post-processing required.
Faster Order-to-Production
Approved quotes convert to SyteLine sales orders in a single step, cutting the gap between customer sign-off and production scheduling.
Ready to Transform Your Quoting Process?
Talk to our Infor CPQ specialists about your configuration and quoting challenges.