Infor CPQ for a Global Pre-Insulated Piping Manufacturer
Implementation of Infor CPQ Enterprise Configurator and Enterprise Quoting for a NASDAQ-listed manufacturer's Middle East operations — with a quote-to-order SyteLine integration that turns approved quotes into production-ready orders automatically.
A NASDAQ-Listed Leader in Engineered Piping Systems
Our client is a globally recognised manufacturer of pre-insulated piping systems, headquartered in the United States with production facilities spanning North America, the Middle East, and South Asia. Their catalogue covers district energy, industrial, cryogenic, and specialty applications — serving customers across oil & gas, mining, nuclear, pharmaceutical, and infrastructure sectors. The company holds ISO 9001, ISO 14001, and ISO 45001 certifications.
Broad product range
Pre-insulated systems covering temperatures from cryogenic to over 1,200°F across insulation technologies and jacket materials
Global footprint
Ten manufacturing facilities across North America, the Middle East, and South Asia
Diverse sectors
District energy, oil & gas, mining, nuclear, pharmaceutical, and chemical applications
Regional operations
Active manufacturing and sales in UAE, Saudi Arabia, and Egypt serving large-scale infrastructure projects
Engineering Complexity at Regional Scale
The regional sales team handled highly technical piping specifications across district energy, industrial, and specialty projects. With a catalogue spanning dozens of insulation systems — each configurable by pipe diameter, insulation type, jacket material, temperature rating, and end fittings — producing accurate, commercially sound quotes in a competitive market was slow and error-prone.
Configuration complexity
A large matrix of product combinations, each with strict technical constraints verified by hand for every quote
Disconnected systems
Quoting lived outside SyteLine, so pricing was looked up by hand and every approved quote was re-typed into the ERP
Slow turnaround
Customers waited days for quotes on configurations that should take minutes to produce
Re-entry risk
Approved quotes were typed into SyteLine separately, introducing mistakes and delaying order release to the factory floor
Enterprise Configurator & Enterprise Quoting — Built for Pre-Insulated Piping
We implemented Infor CPQ Enterprise Configurator and Enterprise Quoting as the quoting platform for the region. The configurator model we developed captures the client's engineering and pricing knowledge — so every quote is technically valid and commercially accurate by construction.
Constraint-based configurator
The full product range modelled in CPQ — invalid configurations cannot be submitted
Accurate costing & pricing
CPQ calculates costs and prices automatically for every configuration, protecting margins on engineered products
Custom quotations
Branded quotation documents generated automatically for each configured solution — ready to send, no post-processing
Approval workflows
Quote approvals routed automatically based on project size, keeping oversight where it matters without slowing deals
Quote-to-Order SyteLine Integration
We developed a custom integration between Infor CPQ and the client's SyteLine ERP that automates the complete quote-to-order conversion — closing the loop between the sales desk and the factory floor without any re-keying.
One-step conversion
Approved quotes become SyteLine orders instantly — no re-entry, no reconciliation, no delay
Production-ready orders
Everything manufacturing needs is created in SyteLine automatically at conversion
Systems in sync
Sales and ERP stay aligned without manual data maintenance between them
Faster order release
Orders reach production planning immediately after customer sign-off
Training & Knowledge Transfer
Implementation is only half the outcome — we made sure the client's team could run and grow the solution themselves. Hands-on training and structured knowledge transfer ran alongside delivery, building internal CPQ capability before go-live.
Hands-on training
Key users trained on the configurator and quoting workflows they use every day
Implementation-focused knowledge transfer
Sessions built around the client's own solution — not generic courseware
Troubleshooting guidance
The team learned to diagnose and resolve configuration issues independently
Internal CPQ capability
A lasting foundation to maintain and extend the solution in-house
Measurable Impact Across the Business
The implementation delivered tangible improvements in sales efficiency, order accuracy, and customer responsiveness across the region.
Dramatically Faster Quoting
Complex piping configurations that previously took days are now completed in hours — with full technical validation built into every step.
Zero Manual Re-Entry
Approved quotes convert to SyteLine orders automatically — with everything production needs created in one step, and no duplicate data entry.
Accurate Costs & Pricing
CPQ calculates costs and prices for every configuration automatically — quotes reflect real margins on engineered products, every time.
Technically Valid Quotes — Every Time
Constraint-based rules enforce the client's specifications automatically, so every configuration meets requirements before it reaches the customer.
Governed Approval Workflows
Quote approvals route automatically based on project size — large projects get management oversight while smaller deals move without delay.
Faster Order-to-Production
Orders arrive in SyteLine production-ready, so planning starts immediately after customer sign-off — no gap between sales and the factory floor.
Ready to Transform Your Quoting Process?
Talk to our Infor CPQ specialists about your configuration and quoting challenges.